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    Holds are available for pickup at the Main Library and at the Pico Branch.

    How It Works

    1. Choose Items

    Place items on hold by logging in to your library account. Select a pickup location from either of the two sites available, Main Library or Pico Branch Library. You may also request holds by calling (310) 458-8600, Monday through Friday, 10:00 a.m. to 4:00 p.m.

    2. Wait for Notification

    You will receive notification that your holds are ready by your preferred method (email, text, or phone).

    3. Schedule an Appointment

    When your items are ready, schedule an appointment online or call us at (310) 458-8600. When making an appointment online select the same location you chose to pick up your holds, either the Main Library or the Pico Branch Library. Pickup appointments are available Monday through Friday, 11:00 a.m. to 3:00 p.m.

    4. Arrive for Your Appointment

    Main Library - At your scheduled appointment time, park in the Main Library surface lot in reserved Curbside Pickup spaces 5-8 or wait at the designated waiting area in the north entry courtyard. If you are driving, the parking lot is accessible from 7th Street between Santa Monica Boulevard and Arizona Avenue. Call (310) 458-8614 to notify staff of your arrival. We will ask you for your library card number, so be sure to have it ready.

    Pico Branch - At your scheduled appointment time, park in either of the two parking lots at the Virginia Avenue Park. Parking lots are accessible from Pico Boulevard (front lot) and Virginia Avenue (back lot). Call (310) 458-8684 to notify staff of your arrival. We will ask you for your library card number, so be sure to have it ready.

    5. Pick Up Items

    When picking up items, please wear a mask and practice physical distancing.

    Main Library - Staff will place your checked-out items on a table in the north courtyard, next to the parking lot. Once they have returned to the building, pick up your items and enjoy!

    Pico Branch - Walk to the front entrance of the Library and wait in the designated area. Staff will place your checked-out items on a table. Once they step back and open the door, take your items and enjoy! 

    6. Return Items

    Return items by their due date to any Santa Monica Public Library book drop.

     


    Frequently Asked Questions

    How long will you hold my items?
    Items will be held for 14 days after they’re ready for pickup.

    Can I pick up my holds at any library location?
    Currently, curbside pickup is available at the Main Library and Pico Branch Library.

    When are my items checked out to me?
    Items are checked out to you the morning of your appointment before operational hours. This gives us time to verify your account and contact you if necessary.

    How can I reschedule my appointment?
    Call us at (310) 458-8600 to reschedule up to 2 hours before your original appointment. You can also reschedule (or cancel) your appointment from the link in your confirmation email from the Calendly scheduling app.

    What happens if I was scheduled for curbside pickup, but I missed my appointment?
    If you miss your appointment, items will still be checked out to you. We will attempt to contact you to reschedule. You will have until the end of the holds window to pick up your items.

    What if I can’t get an appointment before my holds expire?
    Please book the next available appointment and then call us so we can extend your holds expiration date. We understand there’s currently a delay between holds and available appointments. You may also check back to see if an earlier appointment time becomes available.

    I don’t have a mobile phone. How do I alert staff that I’m at the library?
    When scheduling your appointment, let staff know that you will not be able to call upon arrival. Items will be ready for pickup at your specified arrival time.

    I returned my library materials yesterday. Why are they still checked out to me?
    Library materials are quarantined for 4 days after they’re returned. When checked in, they’ll be backdated to reflect the actual date returned. No late fees will be charged, as long as materials were returned on or before the due date. Additionally, the Santa Monica Public Library does not charge overdue fines to youth (ages 0-18) cardholders.

    My library card is expired. Can I still put a hold on items?
    Please call (310) 458-8600, Monday through Friday, 10:00 a.m. to 4:00 p.m. to speak with staff about renewing your library card.

    I have fines. Can I pay them during my pickup appointment?
    Curbside pickup is contactless, and in-person account services are not available at this time. Fines may be paid online. You may also discuss fines or other account issues while scheduling your appointment.

    Can I choose which items to pick up? I have 10 items ready, but I don’t want them all right now.
    Due to space limitations, all items must be picked up during your appointment.

    Can I drop off donations?
    To ensure the health and safety of library staff, we are not currently accepting donations.

    When will we be allowed back into the library?
    To control the spread of COVID-19, the Library buildings remain closed to the public until further notice.

    The Los Angeles County Department of Public Health announced in May 2020 that public libraries may reopen for curbside service. The City will soon share more information about when the Santa Monica Public Library can safely reopen under the new health guidelines. We appreciate your flexibility and patience as we move forward in reopening library services to the community.

     

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