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  • Library Notices

    As a courtesy, the library generates a variety of notices to assist members in managing their library accounts. Members are responsible for ensuring that the contact information on file is accurate. Members can select a preferred method of notification, but keep in mind that not all notices are available by all notification methods.

    The library may attempt to contact you to alert you to a problem with a returned item or a problem with your account. Additionally, the library sends a variety of courtesy reminders. The following chart summarizes the types of notices routinely generated by the library:

    Notice Type Description Notification Method
    Hold Notices Sent when a hold becomes available; members have 7 days to pick up the hold Email, Telephone, or Text
    Courtesy Reminder Notices Reminder of an upcoming due date; sent 3 days prior to due date
    Members are responsible for returning items on time even if they do not receive a notice
    Email, Telephone, or Text
    Overdue Notices Reminder of overdue items; sent 3 days and 21 days after due date
    Members are responsible for returning items on time even if they do not receive a notice
    Email, Telephone, or Text
    Replacement Bill Alert that an item on your account is considered lost or damaged; sent 42 days after due date or upon return of a damaged item U.S. Mail
    Statement of Account Summary statement of outstanding fines/fees; sent periodically Email

    TIP: Members who use a web-based email service such as Yahoo, Gmail or Hotmail may experience sporadic difficulties in receiving library notices sent via email - these notices are generated in batch, and some web-based email engines treat the messages as spam. Adding the email address to your email contact list often overcomes this issue.

    Recovery Notification

    Members who do not respond to overdue or billing notices will be referred to Unique National Collections (UNC), a library materials recovery agency. UNC will make multiple contact attempts by letter and by telephone, using the account information on file with the library. UNC will also conduct skip-tracing to try to locate members who have moved and failed to notify the library of the address change. A hold notice will be generated when a requested item is available for pickup. Patrons with an email address on file with the Library will be notified via email; all other patrons will be notified by telephone. Held items will remain available for pickup for 7 days once they are captured for the patron.

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