Santa Monica Public Library Santa Monica Library Homepage
  • Library Notices

    As a courtesy, the library generates a variety of notices to assist members in managing their library accounts. Members are responsible for ensuring that the contact information on file is accurate. Members can select a preferred method of notification, but keep in mind that not all notices are available by all notification methods. Members are responsible for returning items on time even if they do not receive a notice.

    Notice Type Description Notification Method
    Hold Notices Automated notice sent when a hold becomes available; members have 7 days to pick up the held item. Email, Telephone, or Text
    Courtesy Reminder Notices Automated reminder of an upcoming due date; sent 3 days prior to due date.

    Email, Telephone, or Text
    Overdue Notices Automated reminder of overdue items; sent 3 days, 7 days, and 21 days after due date. 

    Email, Telephone, or Text
    Replacement Bill A bill is automatically generated when an item reaches 42 days overdue or upon return of a damaged item. U.S. Mail
    Statement of Account Automated statement summarizing outstanding fines/fees on an account; sent periodically. Email
    Account Expiration Notice Automated notice that your library account will expire soon; sent 3 weeks prior to account expiration. Email
    Problem Notification     Library staff may attempt to contact you to resolve a problem on your account or with a returned item.  Telephone or Email
    Recovery Notification Members who do not respond to overdue or billing notices will be referred to Unique National Collections (UNC), a library materials recovery agency. UNC will make multiple contact attempts by mail and by telephone, and may conduct skip-tracing to try to locate members who have moved and failed to notify the library of the address change. Collection Agency

    TIP: Members who use a web-based email service such as Yahoo, Gmail or Hotmail may experience sporadic difficulties in receiving library notices sent via email - these notices are generated in batch, and some web-based email engines treat the messages as spam. Adding the email address to your email contact list often overcomes this issue.

Santa Monica Public Library © 2015 • 601 Santa Monica Blvd, Santa Monica, CA 90401 • 310-458-8600
Disclaimer | Privacy Policy | Accessibility Policy | Contact Us