As a courtesy, the library generates a variety of notices to assist members in managing their library accounts. Members are responsible for ensuring that the contact information on file is accurate. Members can select a preferred method of notification, but keep in mind that not all notices are available by all notification methods.
The library may attempt to contact you to alert you to a problem with a returned item or a problem with your account. Additionally, the library sends a variety of courtesy reminders. The following chart summarizes the types of notices routinely generated by the library:
TIP: Members who use a web-based email service such as Yahoo, Gmail or Hotmail may experience sporadic difficulties in receiving library notices sent via email - these notices are generated in batch, and some web-based email engines treat the messages as spam. Adding the email address email@example.com to your email contact list often overcomes this issue.
Members who do not respond to overdue or billing notices will be referred to Unique National Collections (UNC), a library materials recovery agency. UNC will make multiple contact attempts by letter and by telephone, using the account information on file with the library. UNC will also conduct skip-tracing to try to locate members who have moved and failed to notify the library of the address change. A hold notice will be generated when a requested item is available for pickup. Patrons with an email address on file with the Library will be notified via email; all other patrons will be notified by telephone. Held items will remain available for pickup for 7 days once they are captured for the patron.