Library Notices

As a courtesy, the library generates a variety of notices to assist members in managing their library accounts. Members are responsible for ensuring that the contact information on file is accurate. Members can select a preferred method of notification, but keep in mind that not all notices are available by all notification methods. Members are responsible for returning items on time even if they do not receive a notice.

Important Update: Starting April 4, 2022, items will be considered lost once they are three weeks overdue. Overdue notices will be generated beginning at one day overdue, then weekly for two weeks before being billed as lost. Please return your materials promptly so that others may use them.

Notice Type	Description	Notification Method
Hold Notices	Automated notice sent when a hold becomes available; members have 7 days to pick up the held item.	Email, Telephone, or Text
Courtesy Reminder Notices	Automated reminder of an upcoming due date; sent 3 days prior to due date.	Email, Telephone, or Text
Overdue Notices	Automated reminder of overdue items; sent 1 days, 7 days, and 14 days after due date.	Email, Telephone, or Text
Replacement Bill	A bill is automatically generated when an item reaches 21 days overdue or upon return of a damaged item.	U.S. Mail
Statement of Account	Automated statement summarizing outstanding fines/fees on an account; sent periodically.	Email
Account Expiration Notice	Automated notice that your library account will expire soon; sent 3 weeks prior to account expiration.	Email
Problem Notification	Library staff may attempt to contact you to resolve a problem on your account or with a returned item.	Telephone or Email

TIP: Members who use a web-based email service such as Yahoo, Gmail or Hotmail may experience sporadic difficulties in receiving library notices sent via email - these notices are generated in batch, and some web-based email engines treat the messages as spam. Adding the email address smpl@smgov.net to your email contact list often overcomes this issue.