Santa Monica Public Library Santa Monica Library Homepage
  • Library Notices

    As a courtesy, the library generates a variety of notices to assist members in managing their library accounts. Members are responsible for ensuring that the contact information on file is accurate. Members can select a preferred method of notification, but keep in mind that not all notices are available by all notification methods.

    The library may attempt to contact you to alert you to a problem with a returned item or a problem with your account. Additionally, the library sends a variety of courtesy reminders. The following chart summarizes the types of notices routinely generated by the library:

    Notice Type Description Notification Method
    Hold Notices Sent when a hold becomes available; members have 7 days to pick up the hold Email, Telephone, or Text
    Courtesy Reminder Notices Reminder of an upcoming due date; sent 3 days prior to due date
    Members are responsible for returning items on time even if they do not receive a notice
    Email, Telephone, or Text
    Overdue Notices Reminder of overdue items; sent 3 days and 21 days after due date
    Members are responsible for returning items on time even if they do not receive a notice
    Email, Telephone, or Text
    Replacement Bill Alert that an item on your account is considered lost or damaged; sent 42 days after due date or upon return of a damaged item U.S. Mail
    Statement of Account Summary statement of outstanding fines/fees; sent periodically Email

    TIP: Members who use a web-based email service such as Yahoo, Gmail or Hotmail may experience sporadic difficulties in receiving library notices sent via email - these notices are generated in batch, and some web-based email engines treat the messages as spam. Adding the email address smpl@smgov.net to your email contact list often overcomes this issue.

    Recovery Notification

    Members who do not respond to overdue or billing notices will be referred to Unique National Collections (UNC), a library materials recovery agency. UNC will make multiple contact attempts by letter and by telephone, using the account information on file with the library. UNC will also conduct skip-tracing to try to locate members who have moved and failed to notify the library of the address change. A hold notice will be generated when a requested item is available for pickup. Patrons with an email address on file with the Library will be notified via email; all other patrons will be notified by telephone. Held items will remain available for pickup for 7 days once they are captured for the patron.

Santa Monica Public Library © 2015 • 601 Santa Monica Blvd, Santa Monica, CA 90401 • 310-458-8600
Disclaimer | Privacy Policy | Accessibility Policy | Contact Us