Santa Monica Public Library Santa Monica Library Homepage
  • Library Notices

    As a courtesy, the library generates a variety of notices to assist members in managing their library accounts. Members are responsible for ensuring that the contact information on file is accurate. Members can select a preferred method of notification, but keep in mind that not all notices are available by all notification methods. The following chart summarizes the types of notices routinely generated by the library:

    Notice Type  Description Notification Method
     Hold Notices Sent when a hold becomes available; members have 7 days to pick up the hold Email, Telephone, or Text
     Courtesy Reminder Notices Reminder of an upcoming due date; sent 3 days prior to due date Email, Telephone, or Text
     Overdue Notices Reminder of overdue items; sent 3 days and 21 days after due date Email, Telephone, or Text
     Replacement Bill Alert that an item on your account is considered lost or damaged; sent 42 days after due date or upon return of a damaged item U.S. Mail
     Statement of Account Summary statement of outstanding fines/fees; sent periodically Email

    Members are responsible for returning items on time even if they do not receive a notice. 

    TIP: Members who use a web-based email service such as Yahoo, Gmail or Hotmail may experience sporadic difficulties in receiving library notices sent via email - these notices are generated in batch, and some web-based email engines treat the messages as spam. Adding the email address to your email contact list often overcomes this issue. 

    Additional Account Issues 

    The library will contact you by telephone or email if there is a problem with a returned item. Examples of such problems include: removal of labels, writing on pages, tearing of pages, damage from liquids, and removal of cover art from AV materials.  Please refer to the section on   Caring for Library Materials  for guidance on the proper care of borrowed items.   

    Recovery Notification 

    Members who do not respond to overdue or billing notices will be referred to Unique National Collections (UNC), a library materials recovery agency. UNC will make multiple contact attempts by letter and by telephone, using the account information on file with the library. UNC will also conduct skip-tracing to try to locate members who have moved and failed to notify the library of the address change. A hold notice will be generated when a requested item is available for pickup. Patrons with an email address on file with the Library will be notified via email; all other patrons will be notified by telephone. Held items will remain available for pickup for 7 days once they are captured for the patron.

Santa Monica Public Library © 2015 • 601 Santa Monica Blvd, Santa Monica, CA 90401 • 310-458-8600
Disclaimer | Privacy Policy | Accessibility Policy | Contact Us